Executive Telesales

Full Time/On-site

Kolkata / Indore

Good communication and interpersonal skills (fluency in English/Hindi/Bengali is a must).
Basic knowledge of travel products (airlines, hotels, packages, visas) preferred.
Ability to convince and convert leads into bookings.
Pleasant telephone etiquette and customer-focused approach.
Basic computer skills and familiarity with CRM systems.
Ability to work under targets and deadlines.

Make outbound calls to potential and existing clients to promote domestic and international travel packages, ticketing, and related services.
Handle inbound calls and respond to customer queries about itineraries, pricing, and booking procedures.
Generate and qualify leads to support the sales team’s targets.
Follow up with clients on inquiries, quotations, and bookings.
Maintain an updated database of leads and customer interactions in CRM.
Coordinate with the sales and operations teams to ensure smooth service delivery.
Share promotional information, offers, and seasonal packages to drive conversions.
Ensure high standards of customer service and resolve basic issues or escalate complex concerns to supervisors.
Achieve daily/weekly/monthly call and conversion targets as assigned.

Graduate / Diploma in any field (Travel & Tourism preferred).
0–2 years of experience in telecalling, telesales, or customer service; freshers with good communication skills may also apply.